Loan sharks ‘causing bank queues’

ANZ Fiji country head Saud Minam says moneylending is one of many issues causing queues in banks. Picture: ELIKI NUKUTABU

THE head of a bank in Fiji says queues at banks are related to multiple issues and one of them is related to moneylenders.

ANZ Fiji country head Saud Minam said after a moneylender used a customer’s card to withdraw the amount owed, the customer would line up at a personal teller to check the account balance and then withdraw what is left.

He said all this contributed to the long queues inside the bank.

Mr Minam said banks had advised their customers on safety of their PIN codes and passwords and although it was between the customer and moneylender, it was still wrong.

With major focus on digitalisation, the ANZ Bank is encouraging businesses to make online payments into employee accounts to discourage long queues at banks.

ANZ Fiji’s newly-appointed retail banking head Renuka Kumar said digitalisation was meant to make banking easier for their customers but since there were businesses still issuing cheques for payments, people were still lining up in banks.

Ms Kumar said bank officers usually “walked the queues” to assist customers.

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